Pluckers built reputation on personal service

There’s a wing joint that dominates the city of Austin and has started its migration across Texas. Started by two former University of Texas students, Pluckers has become the name that defines Buffalo wings in the state capital.

The chain was recently featured in The Alcalde [Note that the article on Pluckers is not available online], alumni magazine of the University of Texas.

According to The Alcalde, the idea to create a late-night wing delivery restaurant came to the two founders when they were up late one night in the dorms, but they didn’t put it together until they graduated. Contrary to what they had imagined, they spent most of their first months in the kitchen rather than spending their days shaking hands and chatting up customers inside the restaurant. Always putting service before everything else, the founders would personally deliver corrected orders and apologize if a mistake was made.

On a recent visit to Pluckers, some friends asked if one of the TVs could be tuned into the UT men’s basketball game. Unable to locate it on the satellite programming, a Pluckers employee brought out his laptop and placed it on their table so that they could watch the game while they ate. Pretty nice service if you asked me.

Each store has it’s own motif of college sports memorabilia, but to keep it up to date, Pluckers also has policy of updating a store every 5 years to keep it fresh and keep the TVs top-of-the-line for sports fans.

The greatest link that established Pluckers as the dominant force it has become is its incredibly close tie to all UT Austin’s sporting events. Pluckers hosts events at each location and gives out coupons for free wings after almost every UT sporting event.

With this motto of service, Pluckers has put itself on top.

Working Class

Grades don’t matter as much as experience does

I bet the last thing you want to hear when you are coming out of college is that your grades will get your nowhere. In fact, as a night owl of both college and high school, I like to think that the hard work I put in to pull A’s was all worth it.

But I still agree with Jon Morrow.

He argues that getting the grades is not always worth the sacrifice. Sure, having good grades when you can get them is the perfect scenario, but your priorities might be out of whack if you pull the kind of all nighters that Jon did limiting himself to just 3-5 hours of sleep most nights.

Of course, Jon has lots of work experience that allowed him to be very successful in getting a great job straight out of college and wasn’t planning on pursuing more degrees or law school elsewhere. He had a lot going for him. If you don’t have the kind of expertise that Jon did, your grades might matter more. At the same time, if you have the opportunity to get the kind of work experience that Jon did, even if it means sacrificing a few A’s for B’s, it might be worth it.

Having real world work experience is better than grades in my book, and proving yourself in the work force is much more valuable than proving you can slave away in a classroom.

Don’t become a slacker in college, but know that a healthy dose of networking and work experience can get you an amazing job opportunity just as much as grades can.

Working Class

American youth want to live the dream

A recent study proves that we are all seeking that chance to be our own boss these days.

The Foundation commissioned Harris Interactive to conduct an online survey of 2,438 youth ages 8 to 21 about entrepreneurship. It shows that four in 10 young people would like to start their own business in the future, while another 37 percent believe starting their own business is a possibility. Those who want to have their own business say their top reasons are to use their skills and abilities (92 percent), build something for their future (89 percent), be their own boss (87 percent), see their ideas realized (81 percent) and earn lots of money (85 percent). In the United States, 63 percent of respondents in the Harris survey already believe that, if they work hard, they can be entrepreneurs.

[via Jeff Cornwall]

The possibilities excite me because a larger number of young entrepreneurs means greater risks and great advancements in the world of business and tech. The study also shows that a large number of young adults are looking to specialize and make use of their unique skills rather than becoming another one of the drones–see the 92 percent that want to start their own business to use “their skills and abilities.”

Good luck to us all.